Shipping policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Shipping Locations
We are proud to offer shipping to all 50 states within the United States.
3. Processing Time
Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Methods and Delivery Times
We utilize a third-party logistics (3PL) partner in America to ensure efficient and reliable shipping. The delivery times and costs are as follows:
- Standard Shipping (3-7 business days): Free for orders over €50. For orders under €50, a flat rate of €5.95 applies.
- Expedited Shipping (2-3 business days): €9.95 flat rate.
- Express Shipping (1-2 business days): €14.95 flat rate.
Please note that these delivery times are estimates and actual delivery times may vary.
5. Shipping Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order on the carrier's website.
6. Shipping Costs
Shipping costs are calculated during checkout and are based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
7. Duties & Taxes
Travelserviceproviders is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
8. Damages
Travelserviceproviders is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9. Incorrect Address
We are not responsible for incorrect shipping addresses provided during the checkout process. Please ensure your shipping address is accurate before finalizing your order. If you realize there is an error in your shipping address, please contact us immediately at [email protected]
10. Returns Policy
For information about returns, please see our Return Policy.
11. Customer Service
For shipping inquiries or issues, please contact our customer service team at [email protected]
Thank you for shopping with Travelserviceproviders. We appreciate your business and are dedicated to providing you with the best service possible.
